Contract
Overview
Your wedding day is one of the most important days of your life and we are honored that you’ve chosen Rosie Rue Floral Co. to be a beautiful part of your special day.
We are excited to work with you and to help bring your vision to life. Hopefully you have seen our Instagram or website and know that we are here to do our absolute best for you on your special day.
As with any event, there are several specifics that we clarify in this contract so that everyone is on the same page. Once this contract is signed and returned with the specified deposit, and the google form contract is submitted, we will block off the date for you and will OFFICIALLY be your florist! We’re so thrilled to celebrate forever with you!
Xoxo,
Rosie Rue Floral Co.
General Expectations
Our promise to you: Rose + Thyme Floral DBA as Rosie Rue Floral Co. (hereinafter referred to as COMPANY) will provide all the services specified in client’s (hereinafter referred to as CLIENT) proposal for their event (here-in-after referred to as EVENT) and work with CLIENT if any adjustments need to be made.
Satisfaction and cooperation are our highest priorities and we will be timely in communications and efforts to make your ideas and inspiration a reality. Communication is key in this process, so steady contact will be needed to get across all ideas and timelines.
If you have any questions, comments or concerns, feel free to message our number: (385)-309-3353, or email us: roseandthymefloral@gmail.com.
Payment
Deposit
All deposits must be submitted within 72 hours of invoice and contract given. The deposit is non-refundable and is deducted from the total price of the given balance. Payment may be made through: Venmo: @rose-and-thyme PUT NAME OF BRIDE + GROOM AND DATE OF EVENT apple pay: Rose + Thyme Floral cash: Direct check: Pay to: Rose + Thyme Floral credit card: text 385-309-3353 for details
Full Balance
Balance due must be paid in full 30 days prior to EVENT. If payment of balance due is not made, flowers and decor will not be ordered until payment is fulfilled
Extra Charges
COMPANY will do all possible to make florals as affordable as possible and will try and make reasonable estimations of pricing. COMPANY cannot ensure exact cost of flowers until invoice is sent out. Wholesalers change floral pricing frequently and because of this, estimates can and will be provided but are not determinate to the actual price until further ordered and invoiced. If extra florals are needed, CLIENT must inform COMPANY within two (2) weeks – at the latest – so that a new invoice can be written, received, and paid by said CLIENT and COMPANY can order needed florals. If cancellations are required, a cancellation policy will apply, and extra costs could be possible. (See cancellation policy below)
Change Fees
CLIENT can change order up to two (2) times for free, after which a $25 change fee will be applied each time COMPANY must send a new invoice/concept board/order form. This is to compensate COMPANY for changing the invoice, concept board and order form which takes a lot of time.
Cancellations
Because COMPANY must order flowers from wholesale florists, COMPANY must work well in advance to help ensure quality florals and a good relationship with both CLIENT and wholesaler. CLIENT understands this is a custom order and if payment is not made in full, any vendor obligations are canceled, and all payments are forfeited. Cancellations made less than 2 weeks before EVENT will forfeit full payment. An added restock fee will be in place, if cancellation is not given prior to said day because of payments already placed to wholesaler. Policy is as follows:
Orders cancelled within 15 or more days will have no charge added.
Orders cancelled less than 2 weeks will have to pay a 50% restock charge on top of price already purchased!
Keep this in mind, as we am well aware things DO happen. Good communication with COMPANY will ensure best customer service and extra fees avoided!
Late Inquiries
If CLIENT asked COMPANY less than 30 days in advance of EVENT for flowers, COMPANY will determine if they can accomplish the wedding with such short notice. If floral orders can still be fulfilled, there will be a 10% fee added to the balance due and an additional 10% fee for each 7 days later. For example: $500 wedding placed 29 days before EVENT will be $550($500+10% late fee). $500 wedding place 22 days before EVENT will be $600($500+20%) No guarantee is given that the flowers will be available if late ordering, and pricing will be determined according to what is available. Color and style will be matched as closely as possible.
Refunds
As we well know, things do happen, and plans can change. Because of unknown disease, illness, family issues, pandemics, etc. Please be aware that the initial deposit is non- refundable and once paid (within 72 hours) cannot be returned to CLIENT. Other funds, however, can be put on hold for a future date change, or (under specific circumstances) as reviewed by COMPANY can be returned if communicated by CLIENT. Rose + Thyme Floral hopes to provide quality service at all times and will work individually with customers as needs apply.
Pictures
In correlation with Instagram and other forms of social media: CLIENT gives COMPANY permission to information of photographer so that COMPANY can ask for access for photos of wedding/event if photographer allows. CLIENT will allow COMPANY to post any images on social media platforms as well as roseandthymefloral.com and other websites unless otherwise specified and explained to COMPANY. CLIENT will tag @roseandthymefloral in any and all pictures posted on social media. If CLIENT has any concerns or would not like to be featured, CLIENT will directly speak with us so that COMPANY can be aware.
Floral Care
Florals once in the hand of CLIENT are no more under control of COMPANY. COMPANY is not liable for florals if CLIENT doesn’t take precautionary measures to ensure they are fresh and the flowers freeze/wilt/droop etc. To ensure freshness, keep florals out of heat/direct sunlight and in water as much as possible. If pickup is overnight, it is meant to be kept in a cool dry place. Fridges can be used but must be kept on low setting to ensure flowers aren’t too cold. A lot of bouquets are too large for traditional vases, so COMPANY can provide a vase/bucket rental to ensure fresh florals. (See below for bucket/vase rental and return policy.)
Substitutions
Rose + Thyme Floral reserves the right to make substitutions of ordered flowers in the event the flowers or decor received are not of the quality suitable to COMPANY. The integrity of the proposed look and color scheme will be maintained, and flowers of equivalent value will be used.
Rentals and Returns
Rental items are to be paid in full at time of receival. All rental items must be returned in the same condition to COMPANY within 24 hours of EVENT. If returned undamaged and within 24 hours, CLIENT receives half of rental cost back. Any rental items returned later than this will not receive said deposit. If the rental items are unreturned within 7 days or broken, the credit card of CLIENT will be charged for the full replacement cost.
Décor
All décor (i.e. needed vases, arches, signs) must be communicated to COMPANY to preserve the consistency of EVENT. Any décor for the EVENT not provided by COMPANY is not be guaranteed by COMPANY even in cases where COMPANY items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and COMPANY will be blameless. We HIGHLY recommend using COMPANY vases instead of CLIENT vases. This way we can ensure the highest quality and best value. If vases are CLIENT’S, COMPANY must receive vases 1 week prior to event, otherwise CLIENT will need to pay COMPANY vase rentals
Packages
COMPANY does not at this time offer wholesale packaging. If you would like to order packages of florals, traditional markup will be set in place. The invoice will come with number of stems per package, and will be asked to be paid in full three (3) weeks before pickup.
Venue and Location Compliances (on site fee)
Venue and Location Limitations: COMPANY is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of CLIENT; COMPANY will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to COMPANY. Locational fees and mileage will occur. If on site florals are needed (arches, centerpieces, cake florals, signage, etc.) an on-site AND delivery fee will be paid by CLIENT with balance. venue visiting fee If CLIENT wants COMPANY to visit the site before the wedding, a $25 + driving visit fee will be required.
PRESERVATION
Necklaces
If CLIENT returns specified flowers back to Rose + Thyme Floral within forty-eight (48) hours, a pendant necklace of dried florals will be given for just the cost of materials (approximately $20) for CLIENT. (Talk to Katie for further instructions and information). Pressing the florals and making them into a necklace can take up to 4-8 weeks. We will ensure high quality necklaces for you that will last forever.
Dried / Pressed Frames
If CLIENT returns specified flowers back to Rose + Thyme Floral within forty-eight (48) hours, they can receive a pressed framed bouquet of their florals to keep forever at the price of the initial bouquet plus tax. Pressing the florals and putting them into a frame can take up to 4-8 weeks. We will ensure high quality frames for you that will last forever, though fading may occur. Keep out of direct sunlight to ensure lasting color. If CLIENT wants dried press florals in a shadow box, CLIENT can give dried/fresh bouquet to COMPANY to put in the frame. COMPANY will do their best to ensure no harm is done to the flowers, but with dried florals cannot ensure a few will not crumble, as they are extremely fragile. For additional info, message/email COMPANY.
Liability
COMPANY is not liable for any harm caused from flowers to any person. COMPANY cannot be held responsible for harm, cuts, allergic reactions, or death from the flowers or any products COMPANY uses. COMPANY is not liable if flowers/ribbon stains any garment/skin etc.
Terms
At the time of the initial deposit, adjustments can still be made to the invoice. (See change fee policy for more information) Additions and subtractions are accepted up until the balance is paid in full. Any liability on the part of COMPANY is limited to the full refund of money paid minus the deposit fee. COMPANY reserves the right to cancel this contract if at any time COMPANY feels that the obligations cannot be met. In the event of fire, natural disaster, tragedy, or other emergency, COMPANY will credit the amount toward another day minus any actual costs incurred up to that point that CLIENT informs COMPANY. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Salt Lake City, Utah before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Acceptance of These Terms and Conditions
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